Privacy Policy – merryph23 Keeps Your Data Safe

1. Who We Are

merryph23 is an online gaming and sports-betting platform operated for players based in the Philippines. We offer casino games, slots — including JILI Slots, jackpot slots — sports wagering on football and MMA, live roulette, and more. When we say "merryph23," "we," "us," or "our" in this policy, we mean the team running merryph23.app and all services available on it. This Privacy Policy applies to every visitor and registered player who accesses any part of our website or mobile interface.

2. What Personal Data We Collect

When you register, deposit, withdraw, or simply browse merryph23, we may collect the following categories of personal information:

• Identity data — full name, date of birth, nationality, government-issued ID details (e.g., PhilSys ID, passport, driver's license, or UMID).
• Contact data — mobile number, email address, and home address in the Philippines.
• Account credentials — username and encrypted password (we never store your password in plain text).
• Financial data — GCash number, Maya wallet, BDO/BPI/UnionBank account details, Visa/Mastercard card details (partial, for fraud checks), deposit and withdrawal history.
• Gaming activity — game sessions, bet amounts, wins and losses, bonus usage, and session timestamps.
• Device & technical data — IP address, browser type, operating system, device identifiers, referring URLs, and cookies.
• Communications — messages you send to our customer support team via chat or email.
• KYC verification data — selfies, document scans, or liveness checks required by responsible gaming rules and PAGCOR compliance.

3. How We Collect Your Data

merryph23 collects your information through the following channels:

• Direct input — forms you fill in when registering, verifying your account, depositing via GCash or Maya, or contacting our support.
• Automated technologies — cookies, web beacons, and server logs that record how you interact with our pages and games.
• Third-party partners — payment processors (e.g., GCash, Maya, InstaPay/PESONet), game providers, and KYC verification services that share data with us as part of processing your transactions.
• Public sources — fraud prevention databases and public records that help us confirm your identity in line with Philippine anti-money laundering (AML) requirements.

4. Why We Use Your Personal Data

merryph23 uses your personal data only for legitimate, specific purposes. Here's a plain breakdown:

• Account creation and management — to set up your player account, verify your identity, and keep everything running smoothly.
• Processing deposits and withdrawals — so your ₱ transactions via GCash, Maya, Coins.ph, GrabPay, BDO, BPI, UnionBank, or Visa/Mastercard go through without a hitch.
• Game delivery — to provide a personalised, fair, and secure gaming experience across slots, live casino, and sportsbook.
• Regulatory compliance — to meet PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) obligations, and data-privacy rules under the Philippine Data Privacy Act of 2012 (Republic Act 10173).
• Fraud prevention and security — to detect suspicious activity, protect player accounts, and maintain platform integrity.
• Customer support — to respond to your queries, resolve disputes, and improve our service based on your feedback.
• Responsible gaming — to monitor for problem gambling patterns and enforce self-exclusion or deposit-limit requests.
• Marketing (with consent) — to send you promos, bonus announcements, and updates via SMS or email if you've opted in. You can unsubscribe any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, merryph23 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfill your player account agreement and transactions.
• Legal obligation — compliance with PAGCOR, AMLC, BIR, and NPC requirements.
• Legitimate interest — fraud prevention, security monitoring, and platform improvement, balanced against your rights.
• Consent — for optional marketing communications and cookies beyond the strictly necessary category.

6. Sharing Your Data

merryph23 does not sell your personal data to anyone — not now, not ever. We share your information only with trusted parties who help us operate the platform:

• Payment processors — GCash, Maya, Coins.ph, GrabPay, and banking partners for deposit and withdrawal processing.
• Game software providers — JILI, Evolution, and other licensed game studios who need session data to run the games fairly and securely.
• KYC/AML service providers — third-party identity-verification tools used to confirm your identity and meet AMLA obligations.
• Cloud and IT infrastructure providers — servers and security services that host and protect the platform, all operating under strict data-processing agreements.
• Regulators and law enforcement — when required by law, PAGCOR directive, court order, or legitimate government request.

All third parties we work with are required to handle your data securely and only for the specific purpose we engage them for.

7. Cookies and Tracking Technologies

merryph23 uses cookies and similar technologies to keep our platform running properly and to understand how players use it. Here's what we use:

• Strictly necessary cookies — keep you logged in and ensure secure session management. These cannot be turned off.
• Performance cookies — collect anonymised data on page usage to help us fix issues and improve load times.
• Functionality cookies — remember your preferences, such as language and deposit method.
• Analytics cookies — help us understand player journeys across the site so we can improve your experience.

You can control non-essential cookies through your browser settings or our cookie consent banner when you first visit. Disabling strictly necessary cookies may affect your ability to use the platform.

8. Data Retention

We keep your personal data only for as long as necessary. For active players, we retain your account data for the duration of your account's life plus five (5) years, in line with PAGCOR licensing and AMLA requirements. For closed or inactive accounts, certain records (especially transaction logs and KYC documents) may be retained for up to seven (7) years to meet regulatory obligations. Once retention periods expire, data is securely deleted or anonymised.

9. Data Security

Protecting your data is a top priority for merryph23. We apply industry-standard security measures including:

• SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict internal access controls — only authorised staff can view sensitive player data, and all access is logged.
• Immediate incident response procedures if a data breach is suspected.

Despite these measures, no system is 100% immune to threats. If we ever detect a breach that could harm you, we will notify affected players and the National Privacy Commission (NPC) within 72 hours, as required by RA 10173.

10. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by merryph23:

• Right to be informed — know how your data is collected and used (this policy covers that).
• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your data when it's no longer needed, subject to legal retention obligations.
• Right to object — object to processing based on legitimate interest or for direct marketing purposes.
• Right to data portability — receive your data in a structured, commonly used format.
• Right to file a complaint — lodge a complaint with the National Privacy Commission (NPC) at complaints@privacy.gov.ph if you believe your rights have been violated.

To exercise any of these rights, email us at privacy@merryph23.app with your request and a valid ID. We aim to respond within 15 business days.

11. Children's Privacy

merryph23 is strictly for adults aged 21 and above (or the minimum legal gambling age under applicable Philippine law). We do not knowingly collect personal data from anyone below that age. If we discover that a minor has created an account, we will immediately suspend the account, delete the data, and refund any remaining balance in line with our responsible gaming policy. If you believe a minor has used our platform, please contact us right away at support@merryph23.app.

12. International Data Transfers

Some of our service providers — such as game studios and cloud infrastructure partners — may operate outside the Philippines. When we transfer your data abroad, we make sure the receiving country or organisation provides an adequate level of protection, or we put in place appropriate safeguards such as contractual data-processing agreements aligned with NPC guidelines. We never transfer data to jurisdictions that do not meet acceptable privacy standards.

13. Links and Third-Party Services

Our platform may contain references to payment apps like GCash or Maya. merryph23 is not responsible for the privacy practices of those third-party services. We encourage you to read their privacy policies before sharing data with them directly. All links on merryph23.app are internal site pages — we do not link out to external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or regulations. When we make material changes, we'll notify you via a prominent notice on the website or by email. The "Last Updated" date at the top of this page always shows when the latest version took effect. Continuing to use merryph23 after the update means you accept the revised policy.

15. Contact Our Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or the way merryph23 handles your personal data, please reach out to our Data Protection Officer:

• Email: privacy@merryph23.app
• General Support: support@merryph23.app
• Website: merryph23.app